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Analyst Coverage
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 Automating Problem Analysis and Resolution Across the Application Life Cycle
by Enterprise Management Associates
June 2008
This paper details the benefits of automating application problem determination and resolution throughout the application life cycle, from development to production. The highlight of the paper is a case study illustrating how one software vendor has leveraged the BMC Application Problem Resolution product to significantly improve the effectiveness of a distributed software development organization.
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 The Business Case for Better Problem Resolution Processes--a Commissioned Study Conducted by Forrester Consulting on behalf of BMC Software
by Forrester Research
November 2007
Most IT organizations have highly inefficient problem resolution processes. This paper explores the extent of this inefficiency and its impact on application development organizations and businesses. It also identifies the most common root causes of inefficient problem resolution processes and recommends remedial action.
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 BMC Acquires Identify Software
by Cameron Haight, Debra Curtis, Gartner Inc.
May 19, 2006
A Gartner research note about BMC Software's acquisition of Identify Software. Includes expert analysis, as well as feedback from Gartner's discussions with end users.
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 BMC Buys Identify
by Bola Rotibi, Ovum
March 28, 2006
"Identify brings BMC a well-organised team with good technology and a clear understanding of its value proposition. Moreover, Identify's AppSight product integrates well both at the technology level and at the solution level with BMC's own transaction management strategy, providing a closed loop process for problem detection, isolation and resolution."
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Quick Take: BMC Software Acquires Identify Software To Reinforce Transaction Management
by Jean-Pierre Garbani, Forrester Research
March 27, 2006
"By acquiring Identify Software, however, BMC Software does more than follow a technology consolidation trend. Instead, it acquires a product with unique transaction problem resolution capabilities through root cause analysis, capture, and playback, which positions BMC for a move into the software development market. This acquisition propels BMC ahead of the curve in transaction performance management."
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 AppSight from Identify Software
by Bloor Research
March, 2006
"Identify describes AppSight variously as a tool for providing application insight, application support software, and as an application problem resolution system. It is all of these. Put simply, what it allows you to do is to record applications (down to the level of individual keystrokes and mouse clicks) as they are run (whether in production or testing), so that any breakdown or problem in that application can be identified, either as it is running or via playback ..."
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 Black Box to Avoid Software Crashes
by Tel Hudson, Bloor Research
November 22, 2005
"Imagine if you will the following situation. A customer of yours phones to report that his system has failed in a mysterious way. You are given a good error report with details of the transactions. So you try to replicate the problem. Nothing happens. You even go to the extent of making a site visit and you chat to an intelligent operator who tells you which keys were pressed, the mouse actions and even the recent history; all to no avail..."
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Why Yahoo! Should Call Identify
by Philip Howard, The Register.com
November 9, 2005
"...over the last twelve months or so the company has been expanding into testing and QA environments, where AppSight’s facilities can be usedto identify bugs, document them automatically, and so on. In order to discuss this new focus, Identify used a demonstration of a trading system and this was what prompted me to think of Yahoo! Finance and how it could profitably make use of AppSight’s facilities to produce better quality code."
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 Identify Claims its AppSight Black Box is Much More Than User experience capture
by Rachel Chalmers, the 451 group
March, 2005
"It's all too easy to glom onto one feature of an integrated product like AppSight - say, user experience capture - and slot the product into that pigeonhole. AppSight is not, however, monitoring HTTP(S) requests and responses but digging inside the application server and application. It should be as useful in R&D, QA and staging as it is in application support and IT operations. Check out any forum for software testers and you're likely to stumble across high praise for AppSight..."
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