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AIG Private Client Group Diagnoses SOA Glitches With BMC Solution
Anne Rawland Gabriel, Insurance & Technology
August 21, 2008

"In develpoment, the number of tester/developer interactions has dropped from an average of three to one," reports Uphoff. "Plus, we're reducing productivity barriers inherent to working across time zones, cultures and languages because developers keep working rather than taking a day or two just to understand a testing issue"

BMC Tool Helps Resolve Problems in Java and .NET Applications
Michelle Davidson, Site Editor, SearchSoftwareQuality.com
May 6, 2008

"Application diagnosis and resolution of .NET and Java EE applications has gotten easier thanks to a new release of Application Problem Resolution from BMC Software. Where once BMC provided two tools to diagnose and resolve bugs on the different platforms, it now condenses them into just one with release 7.0."

Talking Problems and Resolution with BMC's Ran Gishri
Michael Desmond, Redmond Developer News
April 29, 2008

"The job of testing and troubleshooting applications is tougher than it has ever been. At least, that's what Ran Gishri, director of global marketing at BMC Software, will tell you. As the man in charge of BMC's AppSight product line -- recently renamed BMC Application Problem Resolution System (APRS) -- Gishri often sees large development shops struggle with increasingly complex and changeable business and technology environments..."

BMC Software Releases BMC Application Problem Resolution 7.0
Bruce Daley, Test Common: Global Community for Testers
April 28, 2008

"Application Problem Resolution 7.0, a tool that automates application problem resolution processes during development, testing, and support across in the Microsoft Windows/.NET and Java EE environments was released today by BMC Software (NYSE: BMC).

BMC Application Problem Resolution automates the process of finding and resolving software defects and reported issues. It records application execution on both the server and the client-side and captures a synchronized, real-time log of user actions, system events, performance metrics, configuration data, and code execution flow – much like a “black box” flight recorder on-board an aircraft captures a real-time record of a flight..."

BMC Software reworks AppSight for mixed environments
David Worthington, SDTimes
April 23, 2008

"A stew does not cook itself—especially when the ingredients are in separate pots. A software defect analysis software maker has stirred its .NET and Java EE solutions together into an automated testing solution for heterogeneous applications.

BMC Software is expected to announce that BMC Application Problem Resolution 7.0 will be generally available on Monday. The release unifies the company’s AppSight tools for J2EE and its Windows/.NET counterpart into a single product that has workflow automation..."

Record and Replay: Black box software promises a quicker fix
Eldad Maniv, BMC Software
March 1, 2008

"Automated problem resolution software captures a synchronized, real-time log of application activity at several levels -- user, system and code -- much like the "black box" flight recorder on an aircraft captures a real-time record of a flight. The technology can help dev teams diagnose the root cause of unexpected application behavior, whether it's a user error, performance issue, configuration problem, functional error or integration or scalability problem. These tools help determine the root cause of Web service or database call failures, component incompatibility, .NET Remoting and Interop errors, business logic issues, performance, app migration and upgrade problems, among many others."

Escaping Decades of Hidden App Development Inefficiency and Expense
Doug Laney, BMC Software, Special to ZDnet, News.com
February 20, 2008

"When developers are distracted and bogged down by trying to identify the root cause of a problem, they are no longer focused on core development activities that truly add business value. And when testers are spending time manually gathering problem information and documenting problems, they are no longer focused on uncovering application issues prior to release. This drain on resources results in unfortunate and measurable tradeoffs between release dates, software stability, software performance, software usability, and software functionality."

Improving Problem Resolution Through Automation
Doug Laney, BMC Software
February 6, 2008

"Have you ever pondered the time and energy your development team spends on documenting, recreating and attempting to resolve software bugs and reported issues (i.e. "application problems")? If so, you're quite unique. Those who focus squarely on the effort of writing code should consider paying closer attention to the major time-sink of application problem resolution and how it affects their application release schedules, quality, functionality and ultimately their company's bottom line."

Are You Getting What You're Paying For? Making the Most Out of Your Investment in Development
Eldad Maniv, BMC Software
January 10, 2008

"Savvy organizations recognize that application developers create innovative business services that revolutionize the business. Creating those business services takes time. Today's new problem resolution solutions cut the time your developers spend on root cause analysis and problem fixes nearly in half, giving them more time to design applications and write code. So you get what you're paying for."

BMC AppSight wins InfoWorld 2008 Technology of the Year Award
January 7, 2008

Selected by InfoWorld Test Center editors and reviewers, the Technology of the Year awards recognize the best products reviewed in 2007. BMC AppSight won in the Application Development category. "AppSight is an extraordinary product that elegantly addresses the problems of reproducing and tracking down bugs... It's a superb tool that can save tech support, QA teams, and developers a lot of time."

Thermo Fisher Scientific Launches CARES Initiative at Informatics World
Paula Hollywood, ARC Advisory Group
December 14, 2007

"The core principles of CARES involve Thermo’s documented Quality Management System as a benchmark for all phases of product development and delivery, rigorous product testing, an eServices customer support portal for online incident log-in and monitoring, around the clock customer service, and a patented problem resolution system, BMC AppSight, that records the entire application and environment as the application is executing, to quickly determine the root cause of any unexpected application behavior."

Maximizing Application Development ROI
Eldad Maniv, BMC Software
November 26, 2007

"You’re paying your application developers to write code. But are they doing what you’re paying them to do? In most IT organizations, the answer is no. Industry analysts estimate that developers spend only about 20 percent of their time designing and coding. How do they spend the bulk of their time? Resolving application problems. Identifying and correcting defects discovered in the testing phase of a software project consumes 50 percent or more of your developers’ time. Developers also spend time resolving problems, even after the application enters the maintenance phase of its lifecycle."

Application Problems Plague Coders
Dave Worthington, SDTimes
November 2, 2007

"It seems counterintuitive to think that the biggest time-sink in the application production life cycle would receive the least regard from development managers. However, a survey published by Forrester Consulting has revealed that this conundrum is the cold hard fact for many organizations."

Problem Resolution or What the Boss Doesn't Know...
Jonathan Erickson, Dr. Dobbs Report
October 29, 2007

"So how much time do you spend fixing bugs and troubleshooting testing-team reports? Well, if you're like a lot of software developers, you spend about a third of your time fixing bugs. But here's the good news: Your boss probably doesn't know that, at least according to a recent study conducted by Forrester Consulting on behalf of BMC Software..."

10 Tools to Manage SOA
Denise Dubie, Network World
October 22, 2007

"AppSight performs automated problem resolution in SOA implementations to alleviate and eliminate application problems. Once in production, the software captures data and metrics that are used for problem resolution. The software reduces the manual effort required to recreate the problem and find a resolution."

Optimize your Application Development with Automated Problem Resolution
Marshall Andrew, Station Casinos
October 2007

At Station Casinos, IT meets stringent requirements and tight development schedules by using an application problem resolution system throughout the application lifecycle — from development and quality assurance to staged rollout and production support. IT used to be about supporting business operations. Today, IT drives operations. In many industries, the applications that IT develops are revenue generators and the engines of growth for the company. That’s the case at Station Casinos. Complex applications enable almost every business transaction — from reservations, hotel operations and food service to enabling various gaming services, such as slot machines and sports wagering. So developing and testing quality applications while moving them into production in the shortest possible timeframe is key to maximizing customer satisfaction and enabling revenue growth.

Enterprise Developers Programming Speed? Check. Time to Fix Bugs? Not So Much
Esther Schindler, CIO
Sept. 26, 2007

"According to a survey commissioned by BMC and conducted by Forrester analyst Carey Schwaber, the average time to resolve an application problem is 6.9 days for enterprise developers and 6.7 days for software vendors. Ten percent of those problems take 10 days to solve, says the report. Developers spend just over an hour documenting the problem; and, if given that hour back, they'd use it to create enhancements to the application they are working on."

BMC Software Automates Problem Resolution
Megan Bearly, SQL Server Magazine
August 31, 2007

Gartner’s "2006 IT Market Compensation Study" showed that the IT industry's turnover rate—currently at 28 percent—is at an all-time high. The high turnover rate is placing a lot of stress on organizations' already strained resources. So what can organizations do to keep growing their businesses despite having to frequently replace their IT employees?

BMC Makes a Record of Problems
David Rubinstein, SDTimes
August 15, 2007

“Developers go through requirements analysis, design, coding and a number of levels of testing. Half of the time in a development project life cycle is spent in testing,” said Eldad Maniv, vice president of BMC's Identify business unit. “Why do developers spend some 60 percent of their time resolving problems? A significant part of that is figuring out the exact root cause of a problem. That's an iterative process that takes a lot of time.”

The 40 Fastest-Growing Software Companies
Robert Hertzberg, Baseline Magazine
June 11, 2007

"Indeed, some established companies regard their acquisitions as another way of doing R&D of continuing to offer innovative products to a customer base that may be happy to consolidate vendors but doesn't want the pipeline of new ideas to dry up..."

BMC/Identify Named Winner in SDTimes 100
Software Development Times
June 1, 2007

BMC won in the Test and Q/A category: "Innovative tools? High-value customer base? Respected technology? Strong financial performance? Any two might be enough to make a small company an attractive acquisition target.Identify Software had all four."

Be at the Top of Your Game with Automated Problem Resolution
Marshall Andrew, Station Casinos
VIEWPOINT, Focus on: End-User Experience and Application Performance
May 2007

Complex applications enable almost every business transaction — from reservations, hotel operations, and food service to enabling various gaming services, such as slot machines and sports wagering. So developing and testing quality applications while moving them into production in the shortest possible time is a key to maximizing customer satisfaction and enabling revenue growth. Station Casinos meets stringent requirements and tight development schedules by using an automated problem resolution system throughout the application lifecycle — from development and quality assurance to staged rollout and production support

Thermo Fisher Scientific Selects BMC AppSight To Optimize Software Development And Enhance Customer Support
Pharmaceutical Online
April 24, 2007

"The use of BMC AppSight technology is a win/win for us and for our customers," said Dave Champagne, vice president and general manager of informatics for Thermo Fisher. "It gives our development staff a competitive advantage as they work on next-generation solutions and it enables us to offer the best possible products and support for our customers. With BMC AppSight in place, our development staff can focus even more on product innovation to significantly speed our release schedule and improve the overall quality of each product."

Achieving Business Advantage through the Elusive Balance of Development & Support
Eldad Maniv, BMC Software
April 20, 2007

According to industry research from Dynamic Markets, on average, developers spend 39 percent of their time finding and resolving problems in applications that are already live and during testing, that jumps to nearly 100 percent – that may sound like an exaggeration, but think about your QA process: it’s all about finding and fixing problems, and the bulk of that time is root-cause analysis (approx. 80 percent is finding the root cause and only 20 percent is correcting the issue).

Achieving Business Advantage through the Elusive Balance of Development & Support
Eldad Maniv, VP of Product Management, BMC Software
April 9, 2007

There’s no debate that software errors, or “bugs,” are costly; we’ve all seen reports about how much money is lost each hour that a critical banking or retail application goes offline. But when software is your business, the impact of application problems can be devastating — any seemingly small issue that is uncovered during testing or is escalated from support that keeps engineering teams from focusing on development can have a costly ripple effect.

Segregating Duties While Improving Developer Productivity
Paul Farr, BMC Software
April 1, 2007

One of the main challenges that institutions face when complying with federal regulations is finding a solution that can restrict access to sensitive information. Demand for identity management has created a $ 2.4 billion market for authentication, single sign- on, user directory, and access control solutions, according to a recent Yankee Group report. Internal controls such as identity management and segregation of duties are vital processes for meeting regulatory mandates. However, many organizations bypass their own processes when they need to solve application problems in production — creating the possibility of a serious security and compliance breach.

Improve Developer Productivity with Problem Resolution Technology
Paul V. Farr, BMC Software
January 16, 2007

Financial institutions need to implement processes to ensure regulatory compliance and protect sensitive data. By implementing application problem resolution technology along with a strict environment of controls, businesses can eliminate commonly exploited security risks while enhancing developer productivity. This approach enables businesses to institute strong security practices, meet regulatory guidelines, and gain considerable operational efficiency.

Exclusive: AppSight gets the bugs out of your apps
Andrew Binstock, InfoWorld
January 12, 2007

AppSight 6.0, from BMC/Identify (BMC bought Identify, the original developer of AppSight), is an extraordinary product that elegantly addresses the problems of reproducing and tracking down bugs...Stepping through logs is an extraordinary sensation, like going backward in time. I could see much more of the code and the various interactions than in a standard debugging session. It’s a marvelous experience that would make any developer or QA engineer salivate.

Podcast: The Heart of the Problem
Peter Coffee, eWeek
December 15, 2006

Application problem resolution is becoming complicated by distributed architectures, even as the demands of service-level agreements and enterprise process governance raise the bar for prompt action that conforms to specific policies. Peter Coffee talks with senior managers at BMC Software about their view of the situation and their responses to their customers.

A Better Way to Find the Problem
Paul V. Farr, BMC Software
November 2, 2006

Given the critical nature of today's business applications, an enterprise should develop a comprehensive strategy and consider the deployment of tools and processes to aid IT in quickly isolating and resolving application problems across the lifecycle.

Tackling the Growth-Cost Tradeoff
Paul V. Farr, BMC Software
October 9, 2006

There is a constant battle waged in the executive suites of today's software companies which pits the need to grow revenue against the mandate to control costs. Managing this growth-cost tradeoff successfully involves optimizing investments in the engineering and support organizations - and rethinking how traditional software development processes can be re-architected to drive additional output.

Delivering the "Last Mile" in Performance Management with Application Problem Resolution Software
Lori Wizdo, BMC Software
June 12, 2006

Before your support staff begins the next iterative process of triaging and resolving a complex performance problem and drags your development team along with them, ask yourself if there is an easier path to resolution. Application Problem Resolution systems allow you to rapidly pinpoint the root cause of any application problem. Such systems automate the manual information gathering, completely eliminate problem recreation, and dramatically accelerate the root cause analysis process -- saving up to 80% of the cycle time typically required to solve problems including performance issues. And that delivers both top line and bottom line advantage.

Hastings Mutual Improves Application Performance with Black Box Technology
Insurance Networking News
May 1, 2006

In an effort to improve the quality, availability and performance of its Web-based Policy Express policy issuance system, Hastings Mutual Insurance, a regional insurance company serving the Midwest, has deployed AppSight Application Problem Resolution System from Identify Software.

BMC Deepens App Monitoring with $150m Deal
Tony Baer, Computerwire
March 28, 2006

BMC Software Inc has announced its intention to acquire Identify Software Ltd, a 10-year-old Israeli firm that specializes in a so-called “black box” technology that logs all the relevant parameters of software execution.

Identify Software Announces Integration with Microsoft Visual Studio 2005 Team System
Stephen Faig, Database Trends and Applications
March 28, 2006

Identify Software, a provider of application problem resolution software and a premier member of the Visual Studio Industry Partner program, has announced the integration of AppSight, the company's application problem resolution system, with Microsoft Visual Studio 2005 Team System. AppSight enhances Visual Studio 2005 Team System by automating and accelerating the tasks of application problem resolution.

BMC Buys Identify for $150M: Developer plans to incorporate the Israeli company’s AppSight in its transaction management software
Red Herring
March 27, 2006

“BMC is in head-on competition with Computer Associates, IBM, and Hewlett-Packard in the systems management space, and the Identify acquisition gives it a certain edge,” said Dan Yachin, emerging technologies analyst at IDC Israel. He added that Identify’s AppSight software is very innovative and dramatically reduces the time for resolving application problems.

Manhattan Software Firm Celebrates Gambling Win
Bryan Keogh, New York Business.com
February 6, 2006

"As sports fans rejoice over their Super Bowl wagers, a Manhattan software firm said it has its own gambling victory to celebrate. Identify Software Ltd. said its program to find and fix computer glitches successfully helped a new betting system pass a crucial development test last week. The test by the Nevada Gaming Commission is a key step in getting the product rolled out across the gambling industry."

The Software Quality Lifecycle
Yochi Slonim
December 20, 2005

In our online, wired world, the digital and physical worlds are so intertwined that almost nothing can happen unless the relevant applications are up and running. You would think that as software applications become indispensable, they would likewise become more and more dependable. Instead, the rising tide of systems complexity and interdependency are making enterprise application problems inevitable, intractable, and more elusive.

The Software Quality Lifecycle
Yochi Slonim
December 20, 2005

Missed deployment and delivery dates, budget overruns, failure to comply with industry regulations, interrupted workflows and frustrated customers are the natural byproducts of application flaws. The current approach to resolving application problems--and ensuring software quality throughout the entire useful life span of the application--is simply not getting the job done. The time has come for a sea change in how we manage problem resolution, and ensure quality for complex, composite new applications, as well as aging legacy systems.

Quality Is Now Development Job One
Peter Coffee, eWEEK
December 12, 2005

This article provides highlights of a roundtable discussion convened by eWEEK Labs about application lifecycle quality goals and practices. The group comprised representatives from Identify Software, Microsoft, Identify customers: CGI Group and Station Casinos, Microsoft, and another QA tool vendor and one of its customers. "Enterprise buyers recognize that software quality is not a mere question of containing the chaos, but rather represents an important opportunity for competitive advantage with strong returns on investment…Stations Casino’s CIO described one recent example in which a customer-facing system had been 'crashing every day' with substantial revenue impact. By applying Identify Software's AppSight Black Box technology and also working with Microsoft technical personnel, he said, 'we drilled down into some of the scenarios that would have taken us weeks and weeks to find without these tools. I was a little skeptical, but I'm a firm believer now.'"

Identify Finds the Root Cause of Application Problems
Lori Wizdo, Identify Software
November 15, 2005

"As any veteran in the software business knows, determining the root cause of an application problem is not always an intuitive process. The challenge is that the symptoms of a software problem rarely reflect the root cause."

Identify Announces AppSight 6.0 Beta Availability
Stephen Faig, Database Trends and Applications
November 22, 2005

Identify Software, a provider of application problem resolution software and a Premier member of the Microsoft Visual Studio Industry Partner program, announced the beta availability of AppSight 6.0 for Microsoft development environments. "Applications are getting more and more complex," Lori Wizdo, vice president of marketing at Identify Software, told 5 Minute Briefing during a private interview. "There is certainly a need for this kind of solution."

Black Box to Avoid Software Crashes
Tel Hudson, Bloor Research
November 22, 2005

"Imagine if you will the following situation. A customer of yours phones to report that his system has failed in a mysterious way. You are given a good error report with details of the transactions. So you try to replicate the problem. Nothing happens. You even go to the extent of making a site visit and you chat to an intelligent operator who tells you which keys were pressed, the mouse actions and even the recent history; all to no avail..."

AppSight 6.0 for Microsoft Development Environments
International Developer Magazine
November 11, 2005

"New Release Extends and Enhances Microsoft's Platform for Building, Operating, and Reliably Supporting Mission-Critical Applications. AppSight automates and accelerates the tasks of application problem resolution one of the most time-consuming and costly processes of application lifecycle management. It includes support for the most recent releases of key Microsoft development technologies, including the .NET Framework 2.0, Visual Studio 2005, and SQL Server 2005. In addition, AppSight 6.0 includes new functionality to integrate with Visual Studio 2005 Team System."

The software quality lifecycle: venturing beyond the QA prerogative
Lori Wizdo, International Developer Magazine
November 2005

"We live in an online wired world. The digital and physical worlds are now so intertwined that almost nothing can happen unless the relevant applications are up and running. Lori Wizdo of Identify Software looks at the impact and implications of this intensity on software quality..."

Latest Weapon in War on Bugs
Roger Howorth, IT Week
November 14, 2005

Application problem resolution specialist Identify Software last week began beta testing version 6 of its AppSight suite, designed to allow helpdesk staff and software developers to find and fix software problems. Identify Software vice-president of business development Lori Wizdo said AppSight automates problem resolution, which is a fundamental process in software development. "We have 600 customers using the product in Q&A testing and product support. Without it, solving these problems involves looking at logs, replicating environments and talking to users, an approach that takes a long time to identify the root cause of the problem."

Black Box Streamlines Development Lifecycle
SQL Server UPDATE Newsletter
November 11, 2005

Identify announced the integration of its application development automation tool, AppSight 6.0, with Microsoft Visual Studio 2005. AppSight 6.0 technology automates the process of problem resolution throughout the development lifecycle by using a software module known as the AppSight Black Box. The module operates like an aircraft's black box flight recorder, recording application execution and capturing a realtime log of user actions, configuration data and code execution. Crucial time savings are realized when the developer doesn't have to try to recreate the problem. The integration allows access to Appsight 6.0 and Black Box functionality through an embedded UI in Visual Studio 2005.

Why Yahoo! Should Call Identify
Philip Howard, The Register.com
November 9, 2005

"...over the last twelve months or so the company has been expanding into testing and QA environments, where AppSight’s facilities can be usedto identify bugs, document them automatically, and so on. In order to discuss this new focus, Identify used a demonstration of a trading system and this was what prompted me to think of Yahoo! Finance and how it could profitably make use of AppSight’s facilities to produce better quality code."

Identify Betas New Problem-Resolution Tool
Tony Baer, Computerwire
November 8, 2005

"Identify Software Ltd, a supplier of problem-resolution software, has started to field test a version of its AppSight black box application probe for use by software engineers building programs using the latest releases of .NET Framework 2.0 and Visual Studio 2005 development tools."

Tomorrow's Still Under Development
Peter Coffee, eWeek
November 7, 2005

"Many crumbs will also fall from Microsoft's table to enrich independent technology providers such as Identify Software Ltd., whose AppSight Black Box technology will be integrated into Microsoft's Visual Studio Team System to let developers exchange fully instrumented snapshots of any problem situations and behaviors that they encounter."

Microsoft Readies Visual Studio 2005
Jim Wagner, internetnews
November 7, 2005

"If you're looking from a developer's perspective I don't think there's any doubt that you want to go with Visual Studio 2005. We're seeing that with our customers; everyone is in the process of migrating or has plans to migrate.", said Ran Gishri, vice president of product marketing at application resolution developer Identify Software.

Visual Studio 2005 Team System (podcast)
Lori Wizdo, Dr. Dobbs podcast
November 2005

Lori Wizdo talks about Visual Studio 2005 Team System and the benefits it brings to software quality. Lori also describes how AppSight adds application problem resolution to VS 2005 Team System. (MP3, 3:51 mins.)

Software Developers Should be Held Personally Accountable for Security Design Flaws
SecurityPark.net
October 13, 2005

"Howard Schmidt - a former White House cyber security adviser, now CEO of R&H Security Consulting - led calls at the SecureLondon 2005 conference for software developers to be held personally accountable for the security of the code they write..."

New Flaws Sink Software Vendors' Stock
International Developer Magazine
October 10, 2005

"A newly-released study from Carnegie Mellon University in Pennsylvania has proven that software vendors stand to lose significant market value when a flaw is discovered in their products."

Did You Have a Good Break Last Easter?
Adrian Bridgewater, International Developer Magazine
October 1, 2005

"Every year thousands of patients are harmed, or even killed, as a result of avoidable medication errors in our hospitals. Computerised prescribing systems, underpinned by clinical decision support capabilities can drastically reduce the number of errors and improve patient safety."

Identify took its place among Israel's high tech elite
September 28, 2005

"The Deloitte Technology Fast 50 is a program that recognizes and profiles fast growing technology companies. The program ranks the 50 fastest growing technology companies in Israel, public or private, based on percentage revenue growth over five years and includes all related industry sectors: Communications; Software; Semiconductors, Components and Electronics; Life Sciences; Internet; and Computer Peripherals"

Warning: Your Development Team Isn't Working on Development
Yochi Slonim, Identify Software
September 5, 2005

"According to a recent Gartner Benchmarking Report, 40% of the activities conducted by application development teams, on average, are associated with support of the application. Any executive in charge of application development should be concerned by that figure. And every executive in a software business should be alarmed. It means that 40% of the time,
your development team is not working on the next release, the next module, the next product -- the one that will keep your maintenance revenues flowing, drive new sales, and maintain your competitive lead."

Peeking at performance: New tools could help firms improve business processes
Darryl K. Taft, IT Week
September 5, 2005

"IBM last month released new software to help firms monitor and improve the performace of automated business processes, while in a separate move, Identify Software issued a new application offering similar capabilities for dot-Net and Java developers."

Identify Software supports JBoss
Computer Business Review Online Staff Writer
August 31, 2005

"Identify Software Ltd has become the latest company to announce support for the JBoss Application Server, with its AppSight Application Problem Resolution system. Identify Software said it is the first comprehensive application problem resolution offering for JBoss, providing JBoss customers with an enhanced enterprise-level application server environment for developing and deploying business critical applications."

New Tools Diagnose App Problems
Darryl K. Taft, eWeek
August 29, 2005

"Meanwhile, Identify Software Ltd., in New York, is attacking the problem resolution area from a different perspective. Identify this week will announce support for the JBoss Application Server with its AppSight Application Problem Resolution System. AppSight uses a software-based "black box" approach to monitor applications. It captures data, such as code execution, user actions, system events, and performance and configuration data, similar to the way the data recorder on an airplane does, said Lori Wizdo, a vice president at Identify.

AppSight can be used to find and fix problems throughout the application life cycle, from development through quality assurance testing and on to production environments. The technology works across Microsoft Corp.'s .Net and Sun Microsystems Inc.'s J2EE (Java 2 Platform, Enterprise Edition) environments.

Steve Weiskircher, CIO at Crutchfield Corp., based in Charlottesville, Va., said his company uses AppSight in the .Net environment to gain knowledge about its applications "that isn't readily available with any other tool."

Global Workgroups
Drew Robb, Computerworld
August 15, 2005

"Problem replication: IT services firm CGI Group Inc. in Montreal assigns 700 of its 25,000 employees to support one of Canada's largest telecommunications providers. The staff is located primarily in Toronto, Ottawa and Montreal, and sometimes developers from CGI's offices in India are brought in. When there's a problem, appropriate specialists from the different offices are assembled into an ad hoc team for rapid resolution. To ensure that they are all looking at the same version of the question at hand, they use Identify Software Ltd.'s AppSight, which records what's happening with a database, application and the user in a buffer. When there's a problem, it dumps the data into a log file for analysis..."

AppSight, the Black Box for your applications
Patrick Egan, CM Crossroads
July 2005

"At JavaOne last week, I came across a product that, if it is not already, should be on your "must have" list. Well, that is unless you do not really care about wasting countless development hours determining the root causes of application failures and performance problems, or have an unlimited development budget..."

Bridging the divide
Lori Wizdo, Identify Software - International Developer Magazine
July 2005

"Microsoft's Visual Studio Team System aims to bring about improved productivity in collaborative application lifecycle management. Here the capabilities of Identify Software's AppSight, which is expected to lead to a sea-change in the manner in which production, testing and maintenance teams work and communicate with each other, is explored in detail for the first time by Lori Wizdo, VP of business development at Identify."

Identify Releases AppSight J2EE 6.0
JDJ News Desk
June 29, 2005

"Identify Software announced the release of AppSight J2EE 6.0 at the JavaOne Conference in San Francisco. This is, the latest version of the company's comprehensive solution for J2EE application problem resolution. AppSight automates and accelerates the tasks of application problem resolution - one of the most time-consuming and costly processes of application lifecycle management."

Closely Held Applications [Crutchfield Case Study]
Robert L. Mitchell, Computerworld
June 20, 2005

"The bulk of our problems -- between 80% to 90% -- were the result of permissions changes on specific portions of the file system or registry," says Bill Hamilton, client support team leader. Finding a specific key that has had its permissions changed was like looking for a needle in a haystack. "AppSight was like having a big red arrow pointing to the needle," he says.

Enterprise Applications Demand Remote Monitoring to Cut Growing Support Burden
Yochi Slonim, Identify Software - ComputerWeekly.com
June 7, 2005

"In its 2004 Benchmark Study, the Service and Support Professionals Association reported that the percentage of support cases closed at first contact continues to decline, and the length of time a case is open continues to increase. Escalation to a broader resolution team leads to skyrocketing personnel costs. Longer problem resolution times can cause customer dissatisfaction and delayed or lost revenues."

Norwich Union deploys Black Box technology from Identify Software
CBR Staff Writer, Computer Business Review Online
June 1, 2005

"UK insurer Norwich Union is using the AppSight Black Box platform from Identify Software, a provider of application problem resolution technology, as part of its strategy to transform its application support processes."

Your Development Team Isn't Working on Development
Yochi Slonim, Identify Software - Software Business
May/June 2005

"According to a recent Gartner Benchmarking Report, 40 percent of the activities conducted by application development teams, on average, are associated with support of the application. Any executive in charge of application development should be concerned by that figure. And every executive in a software business should be alarmed."

Mind the Gap
reachlive.net
May 11, 2005

"There can be no doubt that the development, testing, deployment, and support of new applications in today's competitive marketplace can be a stressful and unpredictable exercise. Gartner Inc. research cites the total cost of ownership of software systems as being two to five times the acquisition cost."

Finding the Needle in the Haystack: the Error in a Million Lines of Code
Internet Retailer
May 11, 2005

"With an order entry system that uses nearly a million lines of code, about 350 different applications in multiple languages and several thousand ASP pages, a site as complex as Crutchfield.com faces the possibility of application interaction trouble every day – that goes for the internally facing system used by Crutchfield call center agents too, says CIO Steve Weiskircher. But Crutchfield can now shrink the time needed to uncover and diagnose such errors with software that can do the job."

Adding Value
Developer Network Journal
May 2005

"As Lori Wizdo explains, dealing with application problems is a lifecycle issue: "The further you are in the lifecycle, the harder and more costly it is to execute the problem resolution process, because there are more organisations and entities involved. When you're solving problems in the development phase it's just the developer, but when you're solving problems in production you have the QA team, the help desk and IT operations as well."

Identify plays it cool
reachlive.net
April 29, 2005

"Identify Software has been included in Gartner's "Cool Vendors in Application Development for 2005". Gartner’s cool vendors are defined as companies that offer technologies or solutions that are innovative, intriguing and have caught the analyst’s interest over the last six months."

Crutchfield eases XP SP2 migration with AppSight
reachlive.net
April 29, 2005

"US electronics retailer Crutchfield has deployed Identity Software’s AppSight Black Box Application Flight Recorder monitoring software. Crutchfield, based in Charlottesville, Virginia, and one of the country’s largest retailers in the sector, has implemented the software resolve application problems for business-critical applications and to provide testing and monitoring support during a large-scale migration to Microsoft Windows XP Service Pack 2 (SP2)."

Businesses Slow to Deploy Windows XP SP2
John Foley, InformationWeek
April 11, 2005

"Our development staff was able to make very quick changes to our code to become SP2 compatible and run without incident or provide feedback to [independent sofware vendors] to make modifications as required..."

Tackling An SP2 Upgrade: How One Company Is Doing It
John Foley, InformationWeek.com
April 6, 2005

"To expedite testing, Crutchfield is using Identify Software Ltd.'s AppSight Black Box technology, which creates a log during application testing to help developers identify and address incompatibilities. In its first month of testing about 30 applications used in the company's customer contact center, IT staffers identified about a dozen problems, most involving registry or file connections that no longer worked with SP2..."

Software ‘black box’ helps CGI
Patricia Pickett, ComputerWorld Canada
April 1, 2005

"Drilling down to the root of an application performance problem used to be a headache for Montreal-based IT service provider CGI Group Inc. The firm’s Toronto business unit, which serves some of the larger telecommunications companies in Canada, had noticed the Web-based cell phone activation application it was maintaining for one of its clients was experiencing some major performance problems. In the contract with this customer, CGI had committed to a 10-minute transaction completion time, but the transaction was actually taking 18 minutes and developers couldn’t figure out why, said Dalim Khandaker, manager, enterprise application performance and tuning at CGI in Toronto…"

Performance Enhancers: Application monitoring tools can help companies tune up their engines
Cindy Waxer, CIO
March 15, 2005

"According to research company Gartner, application problems are the single largest source of downtime, causing 40 percent of annual downtime hours and 32 percent of average downtime costs…"

No Change Required
Ran Gishri, Identify Software
March 2005

"The world wide web has proven to be a revolution for sellers attempting to tap into a world market, as well as buyers trying to purchase all manner of products and services from around the world. For the retail sector, the new horizons created by the web have brought with them an array of security challenges and demanding maintenance issues that are constantly evolving over time. The struggle to operate precise and dependable on-line payment services appears to be an ongoing battle with no clear end in sight."

Putting Applications to the Test
Peter Coffee, eWeek
January 17, 2005

"Logging of applications' actions can be an effective means of surfacing behaviors that an alert developer will recognize as out of line, but the code that does that logging can itself be time-consuming to write. A tool such as Identify Software Ltd.'s AppSight 5.5, released in November, can perform that kind of recording in an intelligent manner that captures more detail when unusual situations indicate the need."

Identify unveils Black Box 5.5
International Developer Magazine
January 2005

Identify Software, a provider of software for application problem resolution, is rolling out it's new AppSight 5.5 product. The upgraded version of the company's flagship product captures transaction execution on clients, web servers and application servers - in Microsoft Windows, Microsoft .NET Framework and J2EE environments.

Identify problems with AppSight
Ian Murphy, Application Development Advisor
January 2005

Tracking down problems with production software can be very difficult. Not only are such problems often difficult to reproduce but also the associated impact on the business can have disastrous consequences.

United Kingdom

Computers In Personnel takes green approach to software sales and support
Personnel Today
January 15, 2008

Computers in Personnel is investing in techniques to clean up the process of purchasing and supporting HR software and services. By adopting specialist collaboration and problem resolution technologies, CIP now offers its clients a greener option for doing business...BMC AppSight works behind the scenes to capture information about problems, alerting CIP support staff, and in many cases, allowing them to resolve issues remotely, removing the need for an onsite visit from CIP personnel. As well as reducing the environmental impact of customer support visits, BMC AppSight enables CIP staff to diagnose issues more effectively, speed up the response to every defect report and provide timely and high-quality customer support.

AppSight 6.0 for Microsoft Development Environments
Internaional Developer Magazine
November 11, 2005

"New Release Extends and Enhances Microsoft's Platform for Building, Operating, and Reliably Supporting Mission-Critical Applications. AppSight automates and accelerates the tasks of application problem resolution one of the most time-consuming and costly processes of application lifecycle management. It includes support for the most recent releases of key Microsoft development technologies, including the .NET Framework 2.0, Visual Studio 2005, and SQL Server 2005. In addition, AppSight 6.0 includes new functionality to integrate with Visual Studio 2005 Team System."

The software quality lifecycle: venturing beyond the QA prerogative
Lori Wizdo, International Developer Magazine
November 2005

We live in an online wired world. The digital and physical worlds are now so intertwined that almost nothing can happen unless the relevant applications are up and running. Lori Wizdo of Identify Software looks at the impact and implications of this intensity on software quality.

Why Yahoo! Should Call Identify
Philip Howard, The Register.com
November 9, 2005

"There are a couple of interesting things that Identify reports from customer feedback based on using AppSight as a part of the QA process. The first is that users are not having to include so much instrumentation in their code (which they estimate means a 10% productivity improvement) and, secondly, the QA process itself is speeded up."

Is your Development Team Working on Development?
Software World Magazine
July 2005

"According to a recent Gartner Benchmarking Report, only 40% of the activities conducted by application development teams, on average, are associated with support of the application. Any executive in charge of application development should be concerned by that figure. And every executive in a software business should be alarmed."

Adding Value
Developer Network Journal
May 2005

"As Lori Wizdo explains, dealing with application problems is a lifecycle issue: "The further you are in the lifecycle, the harder and more costly it is to execute the problem resolution process, because there are more organisations and entities involved. When you're solving problems in the development phase it’s just the developer, but when you’re solving problems in production you have the QA team, the help desk and IT operations as well."