BMC Application Problem Resolution for Enterprises

If your business relies on software applications or services developed in Microsoft Windows, .NET, or Java EE technologies you can rely on BMC Application Problem Resolution to help your IT team deliver them faster, with higher quality, and maintain them more efficiently.

Improve IT efficiency and resolve application problems faster throughout the lifecycle
BMC Application Problem Resolution is a proven solution helping hundreds of global enterprises improve IT efficiency throughout the application lifecycle so they can:

• Launch key business initiatives—and the underlying software applications that drive them—faster
• Improve the quality of new application releases and updates
• Significantly improve the efficiency of application development, testing, and production support teams
• Resolve production application problems faster to minimize business impact and improve service levels

Development: Deliver higher-quality releases on time, using your current resources
Application development teams typically spend about 30 percent of their time trying to reproduce and resolve defects uncovered by testing and issues escalated from the service desk. That lost time can result in missed delivery dates, angry business units, and huge budget overruns. To stay on track, you may be required to drop key features, cancel planned releases, or compromise quality by compressing QA cycles.

BMC Application Problem Resolution improves efficiency so development teams can:

• Meet project schedules and deliver applications on time, on budget, and to spec
• Shorten shake-down cycles and deliver true production stability—and better overall responsiveness to business needs—more quickly
• Enable geographically distributed teams to manage dev/testing/support processes more effectively
• Prevent unnecessary escalations so key staff aren’t “borrowed” to firefight support issues
• Enhance collaboration and effectiveness of testing, development, and application support teams

Testing/QA: Improve application quality, collaborate more effectively with development
To release applications on-time with outstanding quality the testing team needs to efficiently uncover and communicate potential bugs, errors, and defects to the development team. But even with automated testing tools, the process of documenting problems is typically very time-consuming, requiring several screen captures and detailed problem descriptions, which the development team may not be able to decipher

Using technology analogous to a black box on an aircraft that provides complete, objective details of application execution at the time a problem occurs, BMC Application Problem Resolution can help your testing team:

• Eliminate the time-consuming, manual documentation process
• Significantly reduce roundtrips between testing and development
• Quickly diagnose failed performance and load tests without re-running them
• Run more tests in the same time to improve application quality
• Fix formerly irreproducible or intermittent problems in QA, not production

Application Maintenance/Support: Resolve issues more efficiently, improve service levels
Designed for the most demanding production environments, BMC Application Problem Resolution dramatically reduces or eliminates the most time-consuming, costly steps of the support process so your team can:

• Resolve production issues faster and minimize business disruption
• Achieve service availability levels and improve application performance
• Capture all info needed to resolve issues automatically, eliminate repeated contacts with frustrated end users
• Escalate issues more efficiently, reduce cycles between support and development
• Eliminate need for costly and disruptive “all-hands” meetings