Support – Questions & Answers

Questions and Answers on our card dispensers, card issuing machines, card readers etc..

Recently, there are many questions raised about our card dispensing solutions.  Generally, here is an article that briefly summarizes the difference of  card issuing machines and card dispensers.  It will also serve as an reference when you are going to deploy your own card dispensing solutions. What’s the difference of a card dispenser and a […] Read more

We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions about trading with us. Questions related to Sampling policy, terms of trading , shipment &delivery, payment etc. are listed here. How can I get samples for testing and evaluation from MUTEK Limited? You […] Read more

Our card operating machines are provided with full support from drivers, demo programs and other technical issues for integration. Here are questions on support over our machines. What technical documents are provided for your machines? Generally, two detailed documents are affiliated with the released model. Specification datasheet is for introduction of the product comprehensively. Communication protocol explains […] Read more

Our machines use serial transmission protocol for data input and output. Serial is easy to implement, and it can receive/send any data from card dispensing terminal to a COM port.  All our machines are driven part which communicates with upper computer to receive command and respond with status of execution. What’s the typical communication interfaces for […] Read more

MUTEK Limited is a leading China supplier of  card reader/writer, card dispensers and card issuing machines.  We offer our card machines for easy integration and quick deployment.  What card sizes are supported by our products? Our machines majorly support ISO/IEC 7810 ID-1 cards that specifies a size of 85.60 × 53.98 mm.  There are also […] Read more